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Introduction
Tap Retail is a growing UK-based Retail management service provider that wanted to simplify how stores manage and track their product deliveries across multiple locations. They teamed up with Xicom to build a scalable, easy-to-use digital platform that centralizes their inventory management, allows for endless product listings, enables hassle-free order management and delivery, and allows users to locate the closest stores, all through digital solutions.
The solution was built with three dedicated panels- for service providers, delivery drivers, and users to make everyday tasks like bulk uploads, order tracking, and inventory updates faster and more efficient. With advanced filters, detailed product specs, and smart categorization, we designed, developed, and deployed a platform that delivers a smoother experience for both the business and end users and has received a 4.5+ stars rating with 1000+ downloads in both app stores.
Project Name
Tap Retail
Category
Retail Management Solution
Location
UK
Services Offered
Design & Development
Industry
Retail and Ecommerce
Technologies
React.js, MongoDB, AWS
Tap Retail is driving digital transformation in retail using the technology expertise of Xicom, turning their vision of simplifying multi-channel product data and delivery.
Centralized Product Management with Flexible Category and Attribute Handling
With the growing complexity of retail operations and a rapidly expanding inventory across diverse categories, Tap Retail partnered with Xicom to bring its digital vision to life. They envisioned developing a retail-tech centralized solution that could effortlessly manage thousands of product listings with flexible attributes across categories like fashion, electronics, groceries, sports, and more. The idea was to create a user-friendly and scalable platform that empowers retail operators to add, edit, and organize products with variations such as size, weight, color, specifications, and pricing tiers.
Our dedicated app developers worked closely with the client to design a solution that goes beyond simple cataloging and supporting special offers, barcode management, warranty tracking, tax categorization, and more. In the end, we delivered a comprehensive digital product management platform that ensures real-time synchronization across all channels and provides complete control to retailers at their fingertips with continuous monitoring and maintenance services to ensure an unstoppable shopping experience.
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Book Free ConsultationProject Challenges
Before collaborating with Xicom, the client faced critical operational issues in managing their digital retail ecosystem. From massively scattered inventory handling to inconsistent product presentation across categories, these gaps were slowing down operational efficiency, impacting the end-user experience, and creating admin-level friction that ultimately started reflecting in their sales. They needed a cloud-based, scalable retail management solution that could simplify backend complexity without compromising on front-end flexibility.
- No unified system to manage various product categories like Fashion, food, and electronics, and each required unique fields and filters.
- The existing system cannot filter products based on attributes like size, weight, color, or fit, affecting the product discovery.
- The client was unable to upload multiple images for different product variants, reducing visual clarity for customers.
- Lack of automated time-sensitive discounts and pricing adjustments leads to missing out on opportunities for promotions.
- Disconnected product relationships where users are not getting product recommendations, which limits the upselling of products.
- Handling manual bulk uploading/editing of product data was time-consuming and prone to errors.
- Challenging to manage product visibility based on user roles and permissions.
- Complex to standardize to warranty, tax, and model tags for clear product structuring.
Our Solution
Helping Tap Retail streamline complex retail operations and accelerate growth with a scalable, digital retail ecosystem designed for long term growth.
Leveraging the best practices of coding and using the agile development methodologies, we delivered a robust, centralized inventory management solution that has not just simplified the real-time backend operations and enhanced the overall user experience by offering seamless product navigation and checkout process.
Our app development team has built a dynamic and modular product management system that allows the Tap Retail team to manage multi-category inventory with complete control and flexibility. From handling product attributes like size, weight, color, and brand to setting special pricing and promotions, everything can now be managed through a single unified panel. We ensured a real-time synchronization that made simultaneous updates at the backend and reflected instantly across all touchpoints, enhancing accuracy and efficiency. Additionally, related products and “buy together” options were incorporated to increase engagement and average order value. Our cloud-based retail management system is scalable, future-ready, and tailored to meet the evolving demand of the digital retail ecosystem.
Key features developed by Xicom along with the customized solution.
User Panel Features
- User Authentication & Social Login
- Smart Search with Advanced Filters
- Product Listing & Detailed View
- Barcode Scanner for Quick Additions
- Personalized Recommendations & Suggestions
- Cart, Wishlist, and Secure Checkout
- Order Tracking in Real Time
- Special Price Tags & Offers Display
- Multi-language and Multi-currency Support
- Notification Alerts & Updates
Service Provider Panel Features
- Product Management Dashboard
- Bulk Upload & Category Mapping
- Multi-Image Upload for Each Product Variant
- Inventory Monitoring & Re-Stock Alerts
- Special Pricing for Specific Time Periods
- Barcode Entry with Auto-Fill Options
- Attribute Management
- Linking Related & Bought Together Products
- User Access Control (role-based product access)
- Detailed Sales & Performance Analytics
Delivery Panel Features
- Delivery Agent Login & Dashboard
- Assigned Orders with Route Optimization
- Live Order Status Update
- Geo-Tracking and Real-Time Location Sharing
- Customer Contact & Feedback Options
- Proof of Delivery Upload (Image or Signature)
- Delivery Time Slot Management
- Push Notifications and Order Updates
- Daily Performance Summary & Logs
- Support Chat with Admin Panel
Our partnership in developing Tap Retail transformed their retail ecosystem, streamlining operations and enhancing multi-category inventory management for scalable and improved efficiency.
Book Free Consultation01
Over 10,000+ products onboarded within the first 30 days.
02
70% reduction in manual operations and SKU errors.
03
3x faster inventory sync across departments that leads to higher sales.
04
Boosted conversions by 25% with smart search filters and personalized product recommendations.
05
Achieved 100% consistency across mobile and web platforms, increasing accessibility and reducing bounce rates.
06
100+ product categories managed efficiently with our modular inventory panels.
Our agile app development process and strategy for Tap Retail.
At Xicom, we delivered Tap Retail through a clear, agile-driven development framework focused on rapid iterations, continuous feedback, and future scalability. From planning to deployment, our approach ensured a seamless product journey and elevated operational performance.
Strategize and Planning
Conducted a comprehensive analysis of Tap Retail's fragmented inventory workflows, product inconsistencies, and vendor management gaps. Focused on aligning business goals with user-centric digital solutions.
Develop And Automate
Built a robust and modular inventory engine with multi-vendor, multi-category capabilities. Integrated automated workflows for inventory sync, order updates, and bulk product management.
Optimize and Simplify
Enhanced the admin UX with customizable dashboards, smart filters, and real-time catalog visibility. Unified backend and frontend for better scalability and consistent UI.
Sustain and Scale
Implemented real-time performance tracking, seamless third-party integrations, and scalable infrastructure to support expanding SKUs, vendors, and customers.
"Partnering with Xicom to develop our Tap Retail app and website was one of the best decisions we made. From day one, their team demonstrated exceptional professionalism, technical expertise, and a deep understanding of our business goals. They delivered a seamless, high-performing solution that not only met but exceeded our expectations. The app is intuitive, fast, and perfectly aligned with our brand vision—exactly what we needed to scale Tap Retail. I highly recommend Xicom to any business looking for top-tier development talent.
Stephen Hallahan
Founder, Tap Retail
