Case Studies

History of GoSupps

The idea of GoSupps – related to fitness and bodybuilding came to the mind of its promoters way back in 2005. In 2011 this became a passion to start a business and career out of it. They did initial research to understand the main features of a great nutritional supplements business and regarding the needs of the customers. In 2014, finally they hired Xicom to start GoSupps.com based on 3 main pillars i.e. 100% customer satisfaction, Grand Products Selection and Great Prices. These 3 main pillars differentiate GoSupps.com from others and give it energy to serve its loyal customers. Now with experience of over 10 years in this industry combined with Xicom technology capabilities which includes iOS and Android apps and a website GoSupps.com, Gosupps is bringing smile on people’s faces by shipping their order from the original manufacturing country USA directly to them wherever they are.

Key Challenges

The challenge was to provide a truly international ecommerce platform which is available across both desktop and mobile. The platform required to have presence across multiple countries and required to cater to the currencies, languages, shipping requirements and tax laws of different countries. GoSupps wanted to leverage the high demand of fitness products in the market by providing different technology platforms to the customers so that they can order high quality products right from their home through the mobile apps or website using their mobile phones. GoSupps also wanted to get more customers by spreading promotion on Facebook and other social media platforms. Xicom had to develop a platform which met all of these requirements.

Proposition & Solution

Xicom designed and developed three different platforms for GoSupps i.e. iOS App, Android App and an E-commerce website using latest cutting edge tools and technologies. Our solutions included the following silent features:

• Provided a solution that can cater to over 20 countries maintaining different currencies, shipping and taxation policies for each.
• Ensured that the platform is able to support the large number of products on the site.
• Ensured that the site is robust enough to cater to over 25,000 clients each day.
• Maintaining the operation processes and procedures including inventory control and book keeping.
• The platform supports the mobile apps for seamless connectivity and functionality.

Results & Benefits

The solution offered by Xicom met the exact requirements of GoSupps’s vision and it quickly gained a userbase of 25,000+ registered users within a short period of less than 1 month.

• GoSupps was delivered the mobile apps and website on time thus allowing them with appropriate time to market their product.
• GoSupps is extremely satisfied with the outcome of this project, and the quality of the mobile apps and e-commerce website delivered to them as they met their expectations.
• New features introduced within the system were taken up and Xicom ensured the faster delivery for the same to take the system to the next level. This overall effort from Xicom along with the software quality procedures enhanced client satisfaction, thereby increasing customer retention.
• The Android and iOS mobile application developed by Xicom gained very high reviews from its users, further strengthening GoSupps relationship with its customers.
• GoSupps worked with Xicom by hiring dedicated resources (DTM Model) and fully utilized the flexibility to bring change in scope so as to get the final product as per their requirement and meeting all the standards of their respective business domain.